HOW TO CHANGE SIZE SHOES
In order to proceed to change the size of the shoes, please contact to email@example.com with your request. Once a member of our team confirm availability and delivery time you can return the shoes to our address (at customer expenses) and we will proceed with the shipping of the right size (free shipping) once we receive the return.
Via degli Artigiani 15
13856 Vigliano Biellese (BI)
ph. 015 812 9888
HOW TO MAKE A RETURN
It is possible to return any product with prior approval contacting us by email or by phone within 30 days from delivery.
For futher information please check our Return policy.
WHEN WILL BE SHIPPING MY ORDER
Orders will typically ship within 48 hours. Customers will get contact from our team for any inconvenience regarding the shipping.
HOW LONG WILL TAKE TO DELIVERY MY ORDER
Delivery times vary depending on your location. Inside of Italy it will normally take from 24 hours up to 72 hours in the worst case scenario of isles and places without distribution centres. For the rest of Europe delivery times can vary between 2 to 5 working days from the moment the package has been shipped. The clients will receive an email from the courier with the tracking number.
HOW DO I KEEP TRACK OF THE DELIVERY?
You should recieve a tracking number by email from the courier. For further information please get in touch with our client service: firstname.lastname@example.org
HOW TO CHOOSE MY RIGHT SIZE?
MY PRODUCT HAS QUALITY DEFECTS
HOW LONG UNTIL I RECEIVE A REFUND?
If the returned product meets applicable criteria, the refund will be processed as requested. Once we have received the return, credits will be processed as soon as possible but may take several days to show up on account.
UK SHIPPING POLICY - BREXIT UPDATE
Allows orders over 160€ for UK. Taxes and custom duties will be charge to the client.
HOW CAN I CANCEL AN ORDER
Please get in touch with our client service by email email@example.com or by call +39 015 8129888.
HOW DO I CLEAN MY SHOES?
Wash with cool water and nautral agent. Do not wash in washing-machine or with air/water pressure. Leave the shoes to dry in shared environment with sufficient air flow. Do not put them to dry in direct sunlight or direct heat source.
AVAILABILITY - I DON'T FIND A MODEL OF SHOES I WAS LOOKING FOR ON YOUR WEBSITE
If you didn't find the model that you were looking for in our catalog you can ask for information and availability to our client service through firstname.lastname@example.org
I’M A JOURNALIST/INFLUENCER, COULD WE COLLABORATE?
We consider all requests for collaboration. Please get in touch with our marketing department: email@example.com
HOW DO I USE A COUPON CODE?
Insert your Promo Code at the moment of the Checkout. The Promo Codes are not cumulative with other offers or discounts. For further information please contact us: firstname.lastname@example.org.
We are able to make all our models Wide fit. The only condition is that as the shoes are made to order there is not the possibility to return or change size. For further information and support please get in touch with our client service: email@example.com.
It is possible to make all our models with 4 bolt sole compatible with Speedplay cleats by request. as the shoes are made to order there is not the possibility to return or change size. For further information and support please get in touch with our client service: firstname.lastname@example.org.
DIFFERENCE BETWEEN 1976 CLASSIC NYLON MODEL AND SPD MODEL
The 1976 Classic Nylon model is made with a 3 bolt sole compatible with Look pedals and also is compatible with our 1976 Cleats that are included inside the box on this model. The 1976 Classic SPD instead is made with our SPD Rubber Touring sole with 2 bolt compatible with SPD pedals and is confortable for walking.
Vittoria s.r.l. - P.IVA IT02018280020 - C.F./Reg. Imprese PI02018280020 - REA 000177448